SERVICE CONSULTANTS

Solid communication is the key for satisfied customers and customer loyalty.

Successful communication with the customer

The success of a car and motorcycle house is primarily determined by the contribution margin in the service business. For this reason, measures to optimise after-sales are always a highly topical issue.
The service consultant plays a key role. He has a major influence on sales.

Service Consultant Training

Basic Training for Service Consultants

In a compact form, the training imparts important basics of successful sales talk management.

Focus
Among other things, the focus is on the following: Service core processes, basics / deepening communication, direct acceptance, customer expectations.

Focus Sales

Focus: Selling in service

The training deepens the sales skills of the service consultants.

Focus
Among other things, the focus is on: Concept of selling, sales techniques, objection handling, benefit argumentation, adaptation of framework conditions.

Your added value

Practical training courses that can also be implemented in the company.

Personal support also beyond the training.

The combination of training with subsequent on-the-job training is perfect.

Our Trainers

Our trainers are all practitioners and come from the automotive industry. This means that we have a high level of acceptance among the participants right from the start. We are passionate about the topics we teach. Aftersales is our passion. The spark is quickly transmitted to the participants.