Analysis

Exploit service processes, workshop-quality and salespotentials.

We speak the language of the workshop.

Your goal: 100% workshop and service performance.

From the appointment to the invoice: We take a very close look at how good your service is.
We'll show you right away what your workshop really does and how it gets better. Your customer will thank you for it.
The effects on your image can be dramatic, especially with press tests.
Of course, the customer also critically evaluates the workshop performance.
Reason enough to establish instruments that guarantee 100% workshop performance for every vehicle passage.
Our modular investigation methods detect your potential.

Our Approach:

Appointment

Fictitious appointment with local indicator

Checking original wording of customer (technology, accessories)

Capacity planning check

Cancellation of the appointment at the dealership by a coach

Dealership

Optical evaluation

Anonymous monitoring of service processes

Acceptance of dialogue Service staff workstations,

Arrangement of counters, customer control

Document verification

(order, checklist, workshop documentation, service actions, order extension, invoice etc.)

Several orders

Private customer vehicles (regular/new customers)

100% After-Check

100% inspection on the basis of the inspection sheet

Inspection of up to 3 vehicles currently in the workshop

Potential extrapolation for the year (according to wear accessory categories)

Your added value

Conducting a final discussion

including prioritised recommendations for measures.

Provision of a report

with evaluation of all service processes.

Realistic representation

of the actual situation in aftersales.

Significantly higher coaching character

compared to the classic workshop test.

No customer vehicle / test vehicle necessary!

No internal workshop costs!

Process consulting

Based on the results of a service analysis, process consulting can follow.