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Consulting processes

Satisfied customers are your potential. All facets of aftersales are considered (360° analysis) and prioritized.

Process optimization as a competitive advantage

Improving service processes is becoming increasingly important in today's competitive environment. Today, the increasing homogeneity of products can only be compensated by optimizing service processes in order to achieve competitive advantages.

Our approach

Coordination

Definition of objectives and coordination with management

Appointment determination

Send a list of questions with basic information about the company

Analysis

Recording of all processes on site

Methodology: Observation, appraisal interviews,
document check

Definition of measures

Evaluation

Post-processing and preparation of all data incl. images

Reporting and shipping

If necessary, presentation of results in an employee workshop

Realization

Usually 3-5 days

Continuous review of the implemented measures

Individual coaching and training units

Measurement of success

Comparison with the target definition

Evaluation of implemented measures and KPIs

Sustainability: Planning of follow-up visits

nachhaltigYour added value

Improving

the efficiency of processes
through a uniform approach.

Higher

employee satisfaction
and thus lower staff turnover.

Higher

customer satisfaction and thus an increase in satisfaction values.

Increase

in aftersales turnover and thus improvement in the operating result.

Apply for subsidies and save 50% on consultancy costs.

The “Bundesamt für Wirtschaft und Ausfuhrkontrolle” (BAFA, Germany) supports the consultancy of small and medium-sized companies with subsidies. Within the framework of the BAFA funding program, general consultations can be provided on all economic, financial, staff and organisational issues, as well as other special consultations. Marketing and sales consultancy services can be funded in the same way as organisational consultancy services.

We would be pleased to inform you about the process of a consultancy grant and the possible subsidies for your company.

References

Car and motorcycledealer,
as well as system providers and branches
count among our customers.

Consultants

Highly qualified
Experienced
Professional

Contact

Tel. 06434 9427 0
Fax 06434 9427 27
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