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COACHING

We accompany you in the implementation of your service process guideline.

Coaching - the way to professional service know-how

Today, professional service quality is considered a decisive factor for stable and healthy growth in car dealerships. Satisfied customers are your fund. The investment in training must achieve noticeable effects in the company.

Our approach:

Escort

of service employees in their daily work (service consultants/ assistants, workshop managers, etc.).

Exercise

Discussion and practice of solution approaches for the employees or across the board at process level.

Pointing out

the connections between theory and practice by the consultant.

Retraining

If necessary, selected topics will be retrained.

Feedback

Immediate feedback from the consultant with regard to (a) behavioural quality and (b) process quality.

Feedback culture

Establishment of a feedback culture in the company as one of the most effective methods of internal optimization.

nachhaltigYour added value

Transfer

from knowledge to action.

Improvement

of internal processes with higher satisfaction of employees.

Encouraging and challenging

employees to the next qualification level.

Improvement

of customer orientation and increase of customer satisfaction.

Apply for subsidies and save 50% on consultancy costs.

The “Bundesamt für Wirtschaft und Ausfuhrkontrolle” (BAFA, Germany) supports the consultancy of small and medium-sized companies with subsidies. Within the framework of the BAFA funding program, general consultations can be provided on all economic, financial, staff and organisational issues, as well as other special consultations. Marketing and sales consultancy services can be funded in the same way as organisational consultancy services.

We would be pleased to inform you about the process of a consultancy grant and the possible subsidies for your company.

References

Car and motorcycledealer,
as well as system providers and branches
count among our customers.

Consultants

Highly qualified
Experienced
Professional

Contact

Tel. 06434 9427 0
Fax 06434 9427 27
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