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Calls und mails

Uncover and realize unused potential in customer communication.

Low cost with great effect.

In order to get an idea of the current service quality in the retail business, Wagner Beratungen carries out individual mystery shopping.
This allows the development potential to be identified very quickly, which in turn has a positive effect on the workflow processes and customer satisfaction.

Our approach:

Mysterycall
Mystery Mail

Request for:

Service date
Accessories
Other topics

Evaluation via questionnaire

Dispatch to customer

Your added value

Our testers

Provision of a report

with evaluation of the relevant service processes.

Valid statement

on communicative quality in the workshop.

Sensitisation of the team

to the topic of communication and its effect on customer satisfaction.

Suitable training

On the basis of the results of a mystery call / e-mail, a suitable training can follow.

Our qualified testers
and consultants

Our qualified testers and consultants have experience in a variety of service industries, both in sales and aftersales.

References

Car and motorcycledealer,
as well as system providers and branches
count among our customers.

Consultants

Highly qualified
Experienced
Professional

Contact

Tel. 06434 9427 0
Fax 06434 9427 27
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