Workshop Check

Service and technology quality in the focus of our testers.

Quality means doing the right thing when nobody's looking.

Willy Meurer

The quality of the service contributes significantly to the consumer's image.
The workshop test is a suitable instrument for evaluating the actual condition of a vehicle operation.
The effects on the image can be dramatic, especially with press tests.
Of course, the customer also critically assess the workshop performance.

Our approach:

Appointment

The following are evaluated, for example:

Recording vehicle and customer data

Mobility coordination

Offering alternative appointments

Friendliness and customer orientation

Vehicle pick-up

The following are evaluated, for example:

Adherence to completion

Cleanliness of the vehicle

Notes on future work

Vehicle levy

The following are evaluated, for example:

Direct/Dialog Acceptance Procedure

Complete order entry Cost and date agreement

Sales activities

Invoice delivery

The following are evaluated, for example:

Adherence to the budget

Explanation of the work carried out

Transparency and comprehensibility of the invoice

Workshop performance

Defects of the inspection plan are installed,

e.g: Light setting,

coolant below minimum

Air pressure impellers

Defective wiper blades/ lamps

Uncovering

Is made shortly before payment

Check and, if necessary,
remove the installed faults

Cancellation / change of invoice

Your added value

Conducting a final discussion

including prioritised recommendations for measures.

Provision of a report

with evaluation of all service processes

Valid statement

on the technical quality in the workshop.

Process consulting

Based on the results of a workshop test, process consulting can follow.

Workshop Check

Quality means doing the right thing when nobody's looking.

Our approach:

Appointment

Vehicle pick-up

Vehicle levy

Invoice delivery

Workshop performance

Uncovering

Your added value

Conducting a final discussion

Provision of a report

Valid statement

Process consulting

References

Consultants

Contact