Workshop Check
Quality means doing the right thing when nobody's looking.
Willy Meurer
The quality of the service contributes significantly to the consumer's image.
The workshop test is a suitable instrument for evaluating the actual condition of a vehicle operation.
The effects on the image can be dramatic, especially with press tests.
Of course, the customer also critically assess the workshop performance.
Our approach:
Appointment
The following are evaluated, for example:
Recording vehicle and customer data
Mobility coordination
Offering alternative appointments
Friendliness and customer orientation
Vehicle pick-up
The following are evaluated, for example:
Adherence to completion
Cleanliness of the vehicle
Notes on future work
Vehicle levy
The following are evaluated, for example:
Direct/Dialog Acceptance Procedure
Complete order entry Cost and date agreement
Sales activities
Invoice delivery
The following are evaluated, for example:
Adherence to the budget
Explanation of the work carried out
Transparency and comprehensibility of the invoice
Workshop performance
Defects of the inspection plan are installed,
e.g: Light setting,
coolant below minimum
Air pressure impellers
Defective wiper blades/ lamps
Uncovering
Is made shortly before payment
Check and, if necessary,
remove the installed faults
Cancellation / change of invoice
Your added value
Conducting a final discussion
including prioritised recommendations for measures.
Provision of a report
with evaluation of all service processes
Valid statement
on the technical quality in the workshop.
Process consulting
Based on the results of a workshop test, process consulting can follow.