SERVICE ASSISTANCE

There is no second chance for the first impression. Customer-oriented communication can be learned.

There's only one “first impression”.

Success factors in a motor vehicle business today are not only quality and price - customer orientation and friendliness play a decisive role. The service assistants, who have the first contact with the customers, are particularly in demand for this. From making appointments to handing over invoices, service assistants perform important tasks that affect customer satisfaction.

Service Assistant Training

Basic Training Service Assistance

In a compact form, the training imparts important basics of successful communication.

Focus
Among other things, the main focus is on: Scheduling, capacity planning, order preparation, handling objections, basics/ deepening communication.

Your added value

Practical training courses

Practical training courses that can also be implemented in the company.

Personal support also beyond the training.

The combination of training with subsequent on-the-job training is perfect.

Focus Time Management

Focus: Appointment and Capacity Planning

The training deepens the planning and coordination of customer appointments.

Among other things, the training focuses on: The optimal scheduling, tips and tricks of time planning, basic settings in the scheduler, use of guidelines.

Our Trainers

Our trainers are all practitioners and come from the automotive industry. This means that we have a high level of acceptance among the participants right from the start. We are passionate about the topics we teach. Aftersales is our passion. The spark is quickly transmitted to the participants.